Contact information
Have a question about a product, an order, or a return? Send us a message and a real person will read it and get back to you.
Who You Are Contacting
Company Name: SUMMITWAVE COMMERCE LLC
Address: 1001 S Main St Num 7171, Kalispell, MT 59901, United States
Email: support@darasug.com
We operate from the United States. When you contact us, you are speaking directly with our support team.
When to Expect a Reply
- Monday through Friday: Within one business day
- Weekends and holidays: Within 24 to 48 hours
- Order issues and returns: We prioritize these — please mention it in your message
We do not offer live chat. We do respond personally to every message. Most weekday emails are answered the same day.
What We Can Help With
Orders and Shipping
Tracking updates, delivery timelines, and address changes before your order ships.
Returns and Refunds
We accept returns within 30 days of delivery for unused chairs. No restocking fees. See our Return Policy for full details.
Product Questions
Not sure which chair fits your setup? Ask us about weight capacity, folded dimensions, ground compatibility, or how a chair packs in a specific vehicle. We would rather help you choose right the first time.
Damaged or Incorrect Items
If your order did not arrive as expected, let us know. Include your order number and a photo if possible, and we will sort it out quickly.
A Note Before You Write
No question is too small. If you are unsure whether a chair works for car camping versus backpacking, fits in an RV storage bay, or holds up around a campfire for several hours — just ask. Those are exactly the kinds of questions we are here for.