Privacy policy

Last updated: April 2025

This Privacy Policy describes how SUMMITWAVE COMMERCE LLC, operating as Darasug, collects, uses, and shares information about you when you visit our website at darasug.com or make a purchase from us.

By using our site, you agree to the collection and use of information as described in this policy. We do not sell your personal information to third parties.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our site.

Information you provide:

Name, email address, shipping address, and billing address
Phone number, if provided
Payment information processed securely through our payment provider
Messages you send us through our contact form or by email
Account login details, if you create an account

Information collected automatically:

Browser type, device type, and operating system
IP address and approximate location
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and delivery
Send order confirmations, shipping notifications, and tracking updates
Respond to your questions, return requests, or support emails
Improve our website, product listings, and customer experience
Detect and prevent fraud or unauthorized transactions
Comply with legal obligations

If you opt in to marketing emails, we may also send you occasional product updates or promotions. You can unsubscribe at any time using the link at the bottom of any marketing email.

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

Shipping carriers: We share your name and delivery address with carriers such as USPS, UPS, and FedEx to fulfill your order.
Payment processors: Payment details are handled by our payment provider. We do not store your full card number on our servers.
Service providers: We use third-party tools to operate our store, including Shopify for our e-commerce platform and email service providers for order communications. These providers are contractually required to protect your data.
Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request.

4. Cookies

Our site uses cookies to keep track of your shopping cart, remember your preferences, and understand how visitors use our site. Cookies are small text files stored on your device.

You can disable cookies in your browser settings. Note that some features of our site, such as the shopping cart, may not function properly without cookies.

We also use analytics tools that collect anonymized data about how visitors interact with our site. This data does not identify you personally.

5. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain it.
Opt out of marketing: You can unsubscribe from marketing emails at any time. This does not affect transactional emails related to your orders.

To exercise any of these rights, email us at support@darasug.com. We will respond within a reasonable timeframe.

6. California Residents — CCPA

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information.

We do not sell personal information. To submit a CCPA-related request, contact us at support@darasug.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to process transactions, resolve disputes, and comply with legal obligations.

Order records are typically retained for a minimum of five years for tax and accounting purposes.

8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our site is hosted on Shopify, which maintains industry-standard security practices including SSL encryption for all data transmitted through our checkout.

No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we take this responsibility seriously and follow industry best practices.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external site you visit.

10. Children's Privacy

Our site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

11. International Transfers

Our business is based in the United States. If you are accessing our site from outside the U.S., please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.

We encourage you to review this page periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.

Company Name: SUMMITWAVE COMMERCE LLC
Address: 1001 S Main St Num 7171, Kalispell, MT 59901, United States
Email: support@darasug.com
Support Hours: Monday through Friday, 9 AM to 5 PM Mountain Time